eSIM GOHUB – User Guide

I. Before Purchasing

It is important to consider the device you are purchasing when considering an eSIM. eSIMs are now widely supported by a wide range of devices, such as smartphones, tablets, smartwatches and more. You can find a list of eSIM supported devices in the below link. This list includes the latest smartphones and tablets. To ensure that your device is compatible with eSIM technology, it is important to check the list of compatible devices before purchasing.

• eSIM Supported Device List
• How to check your on phone for eSIM supported function
• How to install eSIM on your phone

Before buying Gohub eSIM, please take note of the following:

• Your phone must support eSIM

Ensure that your phone is not network-locked and is compatible with eSIM technology.

• Do not delete eSIM after installation

Each eSIM can only be installed once. Therefore, do not delete it. If any issues arise during installation or use, please contact Gohub via cs@esimgohub.vn or Whatsapp link here for the fastest support.

Shopping policies:

• Terms and conditions
• Privacy Policy

II. After Purchasing:

Once you’ve made your purchase, you will want to understand what you need to do in order to properly use the eSIM and to know what the refund policy is. To this end, we have some helpful resources that you can use to ensure a smooth experience.

For troubleshooting eSIM-related issues, please refer to our guide Troubleshoot eSIM-related Issues. This guide will help you to identify and solve any potential issues quickly and efficiently.

For our refund policy, please refer to Refund Policy. We understand that sometimes unforeseen issues may arise, and we want to make sure that you know all the details of our refund policy so that you can make the best decision for you.

We hope that these resources help you to have a positive experience with your eSIM purchase. If you have any questions or concerns, please do not hesitate to reach out to us for help at cs@esimgohub.vn or Whatsapp link here.

eSIM troubleshooting Guide

If you have followed the instruction steps but the eSIM still reports an error, you can try to see the below cases or contact Gohub on Whatsapp for direct troubleshooting.

Case 1: Unable to Scan the QR or to Add eSIM manually to your phone.

Please ensure your phone support eSIM or not a locked-network device.

Method 1: Please try to place your phone camera opposite the QR Code and start scanning to ensure the camera capture the whole QR Code.

Method 2: If Scanning QR Code does not work, you can try to install the eSIM manually by inputting the info that you received in the eSIM Order email.

If you still cannot install the eSIM, please contact us asap via Whatsapp to exchange for a new eSIM.

Case 2: eSIM installed successfully but your phone did not show the signal sign.

Please make sure that you have been already in the destination country to be able to use the eSIM.

Method 1: Please check that you have enabled Data Roaming mode and Cellular Data mode on your phone.

IOS

Android

Method 2: Please try to reset your phone or to wait within 5-10 minutes since some networks take a while to activate.

Case 3: Network signal showed but the internet is not available.

If there is the LTE/3G/4G/5G signal on the upper right part of your phone screen, but you cannot access the internet:

Method 1: Try to restart your phone.

Method 2: It might have been an APN issue. Please follow this steps to fix the APN issues:

iOS: Go to Settings > Cellular > Choose your eSIM > Cellular Data Network > Enter the provided APN in your eSIM information email.

Android: Go to Settings > Connections > Mobile networks > Access Point Names > Tap “Add” and enter the provided APN in your eSIM information email.

Please contact us via Whatsapp if you cannot fix the issues.