It is important to consider the device you are purchasing when considering an eSIM. eSIMs are now widely supported by a wide range of devices, such as smartphones, tablets, smartwatches and more. You can find a list of eSIM supported devices in the below link. This list includes the latest smartphones and tablets. To ensure that your device is compatible with eSIM technology, it is important to check the list of compatible devices before purchasing.
Before buying Gohub eSIM, please take note of the following:
Your phone must support eSIM
Ensure that your phone is not network-locked and is compatible with eSIM technology.
Do not delete eSIM after installation
Each eSIM can only be installed once. Therefore, do not delete it. If any issues arise during installation or use, please contact Gohub via [email protected]or Whatsapp link here for the fastest support.
Once you’ve made your purchase, you will want to understand what you need to do in order to properly use the eSIM and to know what the refund policy is. To this end, we have some helpful resources that you can use to ensure a smooth experience.
For troubleshooting eSIM-related issues, please refer to our guide Troubleshoot eSIM-related Issues. This guide will help you to identify and solve any potential issues quickly and efficiently.
For our refund policy, please refer to Refund Policy. We understand that sometimes unforeseen issues may arise, and we want to make sure that you know all the details of our refund policy so that you can make the best decision for you.
We hope that these resources help you to have a positive experience with your eSIM purchase. If you have any questions or concerns, please do not hesitate to reach out to us for help at [email protected] or Whatsapp link here.
eSIM troubleshooting Guide
If you have followed the instruction steps but the eSIM still reports an error, you can try to see the below cases or contact Gohub on Whatsapp for direct troubleshooting.
Case 1: Unable to Scan the QR or to Add eSIM manually to your phone.
Please ensure your phone support eSIM or not a locked-network device.
Method 1: Please try to place your phone camera opposite the QR Code and start scanning to ensure the camera capture the whole QR Code.
Method 2: If Scanning QR Code does not work, you can try to install the eSIM manually by inputting the info that you received in the eSIM Order email.
If you still cannot install the eSIM, please contact us asap via Whatsapp to exchange for a new eSIM.
Case 2: eSIM installed successfully but your phone did not show the signal sign.
Please make sure that you have been already in the destination country to be able to use the eSIM.
Method 1: Please check that you have enabled Data Roaming mode and Cellular Data mode on your phone.
IOS
Android
Method 2: Please try to reset your phone or to wait within 5-10 minutes since some networks take a while to activate.
Case 3: Network signal showed but the internet is not available.
If there is the LTE/3G/4G/5G signal on the upper right part of your phone screen, but you cannot access the internet:
Method 1: Try to restart your phone.
Method 2: It might have been an APN issue. Please follow this steps to fix the APN issues:
iOS: Go to Settings > Cellular > Choose your eSIM > Cellular Data Network > Enter the provided APN in your eSIM information email.
Android: Go to Settings > Connections > Mobile networks > Access Point Names> Tap “Add” and enter the provided APN in your eSIM information email.
Please contact us via Whatsappif you cannot fix the issues.
Method 1: Quickly check your device model on this list
Important note: Please make sure your phone supports eSIM before purchasing. The information on how to check eSIM-enabled devices is only for your reference. We are not responsible for any errors or outdated information. We will not refund any phones that does not support eSIM, including the below cases:
Some physical dual SIM phone models do not support eSIM.
The phone is locked to a fixed network operator (subscriber to a long-term carrier contract).
Some phone models purchased in certain countries, refer to the table below.
To ensure your phone supports eSIM, you can contact the stores/brands where you bought the devices to check for the correct information.
Apple Watch S3, S4, S5, Apple Watch Nike, Apple Watch Nike+, Apple Watch Hermes, Apple Watch Edition
* Note: Apple devices that do not support eSIM
iPhones with 2 physical SIM slots version usually do not support eSIM. Please check your Setting > Cellular (Mobile Data) to make sure there is an option to "Add eSIM".
All iPhones bought from China Mainland, Hong Kong and Macao DO NOT support eSIM.
Galaxy A54 5G*
Galaxy S23
Galaxy S23+
Galaxy S23 Ultra
Galaxy S22 5G
Galaxy S22+ 5G
Galaxy S22 Ultra 5G
Galaxy S21 5G*
Galaxy S21+ 5G*
Galaxy S21 Ultra 5G*
Galaxy S20 5G
Galaxy S20
Galaxy S20+ 5G
Galaxy S20+
Galaxy S20 Ultra 5G
Galaxy S20 Ultra
Galaxy Z Flip
Galaxy Z Flip 3 5G
Galaxy Z Flip 4 5G
Galaxy Z Flip 5 5G
Galaxy Fold
Galaxy Z Fold 2
Galaxy Z Fold 3
Galaxy Z Fold 4
Galaxy Z Fold 5
Galaxy Note 20
Galaxy Note 20 5G
Galaxy Note 20 Ultra
Galaxy Note 20 Ultra 5G
*Note:Samsung devices that not support eSIM:
All Samsung S20 FE and S21 FE
All Samsungpurchased from China, Hong Kong, Macao and Taiwan.
S20/S21, Galaxy Z Flip 5G, Note 20 Ultra, Z Fold 2, Galaxy S21 5G, Galaxy S21+ 5G, Galaxy S21 Ultra 5G, S20, Galaxy Z Fold 2, Galaxy Z Fold 5 bought in the USA.
Most Samsung Galaxy devices purchased in South Korea do not support eSIMs (except for the Galaxy S23, S23+, S23 Ultra, Z Flip4, Z Fold4, Z Flip5, Z Fold5, and A54 5G).
Google Pixel 2 (only devices purchase with Google Fi service), 2 XL
Google Pixel 3
Google Pixel 3 XL zPixel 3a
Google Pixel 3a XL
Google Pixel 4, 4a, 4 XL
Google Pixel 5, 5a
Google Pixel 6, 6a, 6 Pro
Google Pixel 7, 7a, 7 Pro
Google Pixel 8, 8 Pro
Google Pixel Fold
*Note:The following Google devices do not support eSIM:
Google Pixel 3 bought in Australia, Japan, Taiwan do not support eSIM, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi DO NOT have eSIM capability
Google Pixel 3a bought in Japan and ASEAN countries and with Verizon service.
Please check if your device supports eSIM before buying and is not network-locked.
We suggest activating your eSIM just before you leave or when you arrive at the destination!
eSIM QR Code will be delivered instantly to your email upon purchase.
The eSIM expires 30 days after receiving the QR email.
Gohub recommends buying more than 1 day ahead of your data usage needs to avoid running out due to time zone differences between countries.
Description
Network Type
Sharing (Hotspot/Tethering,..)
Plan Type
Network Operator
Speed Throttle
Daily Reset Time
Note
Support countries
Product ID
Excellent
4.6 out of 5
May 15, 2023
Fast and reliable data connection
fast and reliable data connection when i’m abroad. affordable and very easy to use. the support team is also very attentive when you require help or have any questions. I always use esim gohub anywhere i travel ☺️
Trisha
May 12, 2023
Really really good service
Really really good service. I activated the sim but cant connect to the internet , so I deleted the esim and tried to re-activate. This sim can be activated ONCE only, and they write clearly on the sim cover but I didnt see it. Then I contact to the customer service and they made me a replacement which is, i think, i should buy another one. Thank you so much for your kindness
LOAN D NGUYEN
April 30, 2023
Good services and quality
Good services and quality! The speed is very fast and access very well for me :) Nice experience
Sayuki Tsang
May 12, 2023
I used the Esim for South Korea for my…
I used the Esim for South Korea for my last day. Customer support was patient enough to assist me. The connection is fast.
Faye
May 12, 2023
Easy to use
Easy to use. Easy to communicate with support if there is issue. Works great.
Sheldon
Apr 25, 2023
Best one yet!
I had subscribed for the esim in the middle of our Japan trip and it did not disappoint! I got their response within 30 minutes from subscribing, setup was quick and connectivity was very stable and speed was fast! Will subscribe again!
Shannon
May 12, 2023
Purchased E-sim for Malaysia
Purchased E-sim for Malaysia. Received confirmation email fast and activation was smooth. Their whatsapp customer service was responsive when I encounted a problem (due to the local telco poor network coverage), and the staff walked me through troubleshooting and eventually managed to solve my issue. Will purchase e-sim from them for my next trip.
Vvien C
Apr 16, 2023
esim for Japan (Kyushu)
I bought esim for Japan (Kyushu) trip, it’s work well during my trip. Some more, customer service here is excellent & helpful!!! Any problem you can text them reply you in prompt.