If you have followed the instruction steps but the eSIM still reports an error, you can try to see the below cases or contact Gohub on Whatsapp for direct troubleshooting.
Please ensure your phone support eSIM or not a locked-network device.
Method 1: Please try to place your phone camera opposite the QR Code and start scanning to ensure the camera capture the whole QR Code.
Method 2: If Scanning QR Code does not work, you can try to install the eSIM manually by inputting the info that you received in the eSIM Order email.
If you still cannot install the eSIM, please contact us asap via Whatsapp to exchange for a new eSIM.
Please make sure that you have been already in the destination country to be able to use the eSIM.
Method 1: Please check that you have enabled Data Roaming mode and Cellular Data mode on your phone.
Method 2: Please try to reset your phone or to wait within 5-10 minutes since some networks take a while to activate.
If there is the LTE/3G/4G/5G signal on the upper right part of your phone screen, but you cannot access the internet:
Method 1: Try to restart your phone.
Method 2: It might have been an APN issue. Please contact us via Whatsapp for the instruction to check for APN.
PLEASE SELECT YOUR LANGUAGE AND CURRENCY
Your eSIM Plan
Note:
Description
Network Type
Sharing (Hotspot/Tethering,..)
Plan Type
Network Operator
Speed Throttle
Daily Reset Time
Note
Support countries
Product ID
Excellent
4.6 out of 5
Fast and reliable data connection
fast and reliable data connection when i’m abroad. affordable and very easy to use. the support team is also very attentive when you require help or have any questions. I always use esim gohub anywhere i travel ☺️
Trisha
Really really good service
Really really good service. I activated the sim but cant connect to the internet , so I deleted the esim and tried to re-activate. This sim can be activated ONCE only, and they write clearly on the sim cover but I didnt see it. Then I contact to the customer service and they made me a replacement which is, i think, i should buy another one. Thank you so much for your kindness
LOAN D NGUYEN
Good services and quality
Good services and quality! The speed is very fast and access very well for me :) Nice experience
Sayuki Tsang
I used the Esim for South Korea for my…
I used the Esim for South Korea for my last day. Customer support was patient enough to assist me. The connection is fast.
Faye
Easy to use
Easy to use. Easy to communicate with support if there is issue. Works great.
Sheldon
Best one yet!
I had subscribed for the esim in the middle of our Japan trip and it did not disappoint! I got their response within 30 minutes from subscribing, setup was quick and connectivity was very stable and speed was fast! Will subscribe again!
Shannon
Purchased E-sim for Malaysia
Purchased E-sim for Malaysia. Received confirmation email fast and activation was smooth. Their whatsapp customer service was responsive when I encounted a problem (due to the local telco poor network coverage), and the staff walked me through troubleshooting and eventually managed to solve my issue. Will purchase e-sim from them for my next trip.
Vvien C
esim for Japan (Kyushu)
I bought esim for Japan (Kyushu) trip, it’s work well during my trip. Some more, customer service here is excellent & helpful!!! Any problem you can text them reply you in prompt.
Alice Chee